HD Hyundai Infracore Announces Global Launch of ‘DEVELON Uptime Center’

HD Hyundai Infracore has launched the 'DEVELON Uptime Center' (DUC), a global expansion of its Machine Monitoring Center (MMC), which began in 2021 and opened in January 2024, offering customer-oriented remote services and monitoring.

The main central location for the DUC has been established on the 13th Floor of the HD Hyundai Global R&D Center (GRC) in Seoul in South Korea. The DUC has been launched to enhance customer productivity by comprehensively utilizing digital-based service technologies and by quickly resolving remote support requests from customers and dealers/distributors.

The main services provided by DUC include Error Code Analysis, VR (Virtual Reality) Simulator, AR (Augmented Reality) Guidance, CAN BLACK BOX* and more. These are facilitated with remote service functions through various digital technologies.




On 27th February 2024, Jaeyoung Moon, Senior Executive Vice President and also Head of the Construction Equipment Division and the company’s team of 28 personnel in charge of digital content development and operation attended the ‘DEVELON Uptime Center Workshop’.

The workshop was held to assess the level of competitiveness of DEVELON's digital services compared to competitors, and shared information on the technologies and roadmaps under development in various departments within the company, including the Electrical and Electronic Development Department and the HD Hyundai XiteSolution Technology Institute.




Mr Moon said: “Using this workshop as a platform, we plan to internalize various digital technologies being developed in many fields so that they can be provided as customer-oriented services. Since the opening of the central DUC, branches have been opened not only in the Indonesian and Brazilian offices but also the regional offices in Europe, North America, Dubai and Ghana.”

www.develon-ce.com

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